FAQ

EZInvest offers a variety of payment methods including credit and debit cards, e-Wallets, Bank Wire transfers.

You should note that we do not accept cash deposits.

Limits are set by the payment providers individually.

You can find full details on your transactions in the CLIENT AREA by following the steps below.

1. Click on ‘Dashboard’.
2. Scroll down to the ‘Monetary Transactions’ section.
3. Check the status of your transaction.

The deposited currency corresponds to the account currency.

In order to deposit funds you need to have completed the questionnaire first.

1. Open the Deposit funds page within section in My Account.
2. Choose your preferred deposit method and click ‘Deposit’.
3. Select the account you wish to deposit funds into and complete the necessary fields.
4. Confirm your deposit details in the next page.
Some additional steps may be asked from your payment provider.

It usually takes a few seconds to a few minutes.

If we need to request and verify additional information then the processing time might be longer.

Please note that EZInvest is not liable for any delays caused by a 3rd party payment processor.

All deposits made during the weekend/bank holidays will be processed according to the standard processing times for each payment method.

Yes, however you will need to send us an to email explaining the reason for this. Our company always wants to comply in accordance of the AML laws.

Yes, you will need to firstly upload or email us the following:

1. Joint Account Form
2. Account holders’ identification (ID) documents
3. A recent copy of a Bank Statement clearly stating the account holders’ names and account number.
4. Payment confirmation from the specified account.

If the funds are deposited through the shareholder’s personal bank account then:

If you are the sole shareholder: The deposit can be processed, but the withdrawal must be sent back to the same bank account as that which made the initial deposit.

If there are several shareholders with holdings above 10%: We need written consent from all shareholders. Once written consent is received then the funds will be processed. If a withdrawal is requested, the funds must be sent back to the same bank account as that which made the initial deposit.

No, we do not accept third-party transfers. The name of the sender must match the name used when registering with EZInvest.

This is extremly rare since EZINVEST absorbs all the standard charges. There might be a rare possibility due to additional charges made by your payment provider/bank. If this is the case, you should contact your payment processor for further clarification as we do not have access to third-party service systems.

• Login to your account
• Go to your Client Zone
• Go to the withdrawal section
• Enter the information required

Withdrawals must be made in proportion to the deposits according to the payment method used.

Your withdrawals must be transferred to the same card, e-wallet, bank account used for deposit.

All withdrawal requests are processed by our Back Office Department within the same business day , however the time required for the funds to be transferred to your account will depend on the payment method used.

You will need to email us an official document from the card issuer stating that the card was cancelled or lost and we will then inform you on how to proceed.

Yes, provided that you have sufficient free margin on your account to cover the withdrawal and any extra fees that may occur.

You can calculate your free margin here. 

If this is your first withdrawal, you should ensure that the withdrawal is made to the same card used to make your initial deposit.

If your e-wallet has already been verified, your withdrawal will be processed automatically.

In order to withdraw you will need to verify your bank account by uploading a bank statement showing:

• Account holder’s name (this should match the name used during registration)
• IBAN
• BIC/SWIFT
• Bank Name

Contact our support team via email or live chat and we will assist you.

Your request was possibly declined because of one of the reasons below:

– Card not active for online activity

– Payment declined by card issuer

– 3D security (Credit/Debit Card)

– Incorrect card details

– Insufficient funds

– System Error

– Invalid email/user name (E-wallets)

– Wrong account number

– Incorrect currency (Bank – wire)

– Wrong purpose of payment (Bank – wire)

– Transaction rejected by bank

– Incorrect recipient name (Bank – wire)

If you need any further clarification please contact your Account Manager or Customer Support.

Your request was possibly declined because of one of the reasons below:

– Insufficient balance.

– Incorrect details.

– Insufficient free margin to cover open positions.

– Payment method used for withdrawal is different from the one used to deposit.

– Withdrawal amount exceeds deposit amount (Credit/Debit Cards).

– Withdrawal doesn’t cover payment system charges.

– Additional information requested was not provided.

– Third-party transfer request.

If you need any further clarification please contact your Account Manager or Customer Support.

If you haven’t received your funds, then you should contact our support department via email or live chat in order for us to assist you with your inquiry.